Frequently Asked Questions
Before your party
What happens after I book my party?
Once your booking is confirmed, you'll receive a confirmation email with all the important details. A day before your party, your entertainer will also get in touch to introduce themselves, confirm the plan and answer any last-minute questions.
Will someone contact me before the party?
Yes! Your entertainer will contact you a day before your event to confirm details such as parking, the party location, activities, the birthday child's name and pronunciation, and anything else they'd benefit from knowing.
What time should guests arrive?
We recommend inviting guests to arrive 15–30 minutes before the entertainer is due to start. This gives everyone time to settle in and helps minimise interruptions from late arrivals.
Where is the best place to hold the party?
We recommend a flat, open area with enough space for children to move around safely. If your party is outdoors, having an undercover or indoor backup option is always a great idea in case of bad weather.
Can we have our party indoors?
Absolutely! Most of our party packages work just as well indoors as they do outdoors. Our entertainers can adapt many activities to suit the available space.
Can I change my character after booking?
Yes! We know children sometimes change their minds. As long as you let us know at least 7 days before your party, we'll do our best to accommodate your new character choice, subject to availability.
Can I change my party date?
Yes. If your plans change, we're happy to move your booking to another available date. We simply ask for as much notice as possible.
How far in advance should I book?
Weekend bookings, school holidays and popular characters often book out well in advance. We recommend booking as early as possible to secure your preferred date, time and character.
During the Party
What activities are included?
Each party package includes different activities. You'll find everything that's included listed on the package page. Depending on the party length, number of children and package selected, it may not be possible to complete every activity, but our entertainers will always prioritise creating the best possible experience.
Can we request specific games or activities?
Absolutely! If your child has favourite games or activities, let us know when booking or discuss them with your entertainer before the party. We'll always do our best to include them where time allows.
When should we serve food?
Food is usually best served while children are waiting for face painting or balloon twisting, or after the entertainment has finished. Your entertainer can also recommend the best timing on the day.
When should we cut the birthday cake?
Many families choose to cut the cake towards the end of the party so the entertainer can help gather everyone together, lead Happy Birthday and create wonderful photo opportunities.
What if extra children attend on the day?
We understand that extra siblings or friends sometimes arrive unexpectedly. While we'll always do our best to include everyone, larger numbers may mean some activities need to be shortened to keep the party running on schedule.
Can parents join in?
Absolutely! Parents are welcome to watch, take photos and even join in the fun if they'd like.
Will the entertainer take photos?
Our entertainers are happy to help create fun photo opportunities throughout the party. We recommend having a family member available to take photos using your own phone or camera.
Will the entertainer help with the birthday cake?
Yes! Our entertainers love helping gather the children, leading Happy Birthday, building excitement and making the birthday child feel extra special during the cake celebration.
What if the weather is bad?
If your party is outdoors, we recommend having an undercover or indoor backup location available. Most of our party activities can easily be adapted.
Children & Characters
What ages are your parties suitable for?
Most of our parties are ideal for children aged 3–10 years, although we tailor activities to suit the age and energy level of the children attending.
Are your parties suitable for both boys and girls?
Absolutely! Our parties are designed to be inclusive and enjoyable for everyone. Activities, games and prizes are suitable for all children.
What if my child is nervous around characters?
Some children need a little extra time to warm up, and that's perfectly normal. Our entertainers are experienced in helping shy children feel comfortable and will always adapt their approach to suit your child.
If a mascot costume is involved, we can also remove the character's head if appropriate to help reassure younger children.
What if my child doesn't want to participate?
That's completely okay. We never force children to join in. Most children become comfortable after watching for a few minutes and choose to join when they're ready.
Can siblings join the party?
Absolutely! Siblings are welcome to join in the activities unless you've requested otherwise.
Can I request a specific entertainer?
If you've had one of our entertainers before and would love to have them again, let us know when booking. While we can't guarantee availability, we'll always do our best to accommodate your request.
What if my child has additional needs?
We strive to make every child feel welcome and included. Please let us know about any additional needs when booking, and we'll tailor the experience wherever possible to ensure everyone has an amazing time.
About Rainbow Kids Parties
What makes Rainbow Kids Parties different?
At Rainbow Kids Parties, we don't believe children should spend the party sitting and watching a performance. Instead, our entertainers focus on interactive entertainment, where every child becomes part of the experience. Children dance, play games, complete challenges, learn magic, cast spells, meet characters and go on exciting adventures alongside our entertainers.
Our goal is for every child to feel included, engaged and celebrated—not just entertained from the sidelines.
Do you perform stage shows or bubble shows?
Our entertainers specialise in interactive entertainment rather than stage performances. While we use bubbles during games and magical moments, we don't provide large-scale bubble show performances. Instead, we focus on creating engaging, hands-on experiences where children actively participate throughout the party.
Why are your parties so interactive?
We believe the best memories are created when children are actively involved—not sitting and watching. Our entertainers lead games, adventures, dancing, challenges and character interactions that encourage every child to laugh, move, imagine and participate. This creates an energetic atmosphere where every guest feels included and the birthday child truly feels like the star of the celebration.
What happens if my entertainer becomes sick?
In the unlikely event that your entertainer becomes unwell, we'll do everything possible to arrange another trained entertainer. We've proudly never missed a party, and we're committed to keeping it that way.
Do you provide the music?
Yes! Our entertainers bring their own portable speakers and age-appropriate music as part of the party experience.
How early will the entertainer arrive?
Our entertainers usually arrive around 10 minutes before the scheduled start time to get organised and speak with you before the children gather.
What should I have ready before the entertainer arrives?
We recommend having the party area ready, guests arriving before the entertainment begins, and any decorations or food set up beforehand so everyone can enjoy the experience without interruptions.
Do I need to provide anything?
Apart from a suitable party space, we generally bring everything needed for the entertainment. If your chosen package requires anything specific, we'll let you know before the party.
How many children can one entertainer manage?
As a general guide, one entertainer is suitable for up to 15 children. For larger groups, we may recommend booking additional entertainers to ensure everyone receives plenty of attention and the party runs smoothly.
Can I book more than one character?
Absolutely! Many families choose to book two or more characters, especially for larger parties. Multiple entertainers create even more excitement and allow us to entertain larger groups more effectively.
Do you offer face painting and balloon twisting on their own?
Yes! Face painting and balloon twisting can be booked as standalone services or added to many of our party packages.
Do you entertain at daycares, schools and corporate events?
Yes! We regularly provide entertainment for daycares, schools, shopping centres, festivals, community events, family fun days, Christmas parties and corporate events. We can tailor our entertainment to suit groups of all sizes.
Do you travel outside Auckland?
Yes! We travel throughout the wider Auckland region. Travel charges may apply depending on your location.
How long should I book for?
The ideal party length depends on the number and ages of the children, as well as the package you've chosen. If you're unsure, we'd be happy to recommend the best option based on your event.
Are your entertainers experienced?
Yes! Every Rainbow Kids Parties entertainer is carefully selected and professionally trained to deliver engaging, high-quality entertainment while creating a fun, safe and memorable experience for every child.
Why should I choose Rainbow Kids Parties?
For over 10 years, Rainbow Kids Parties has been creating magical memories for thousands of children across Auckland. We pride ourselves on reliable service, professionally trained entertainers, interactive experiences and making every child feel special. Whether it's a birthday party, daycare visit or corporate event, our mission is simple: to create magical memories that last a lifetime.