Rainbow Kids Parties is committed to protecting your privacy and handling personal information responsibly.

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Rainbow Kids Parties is a trading name of Magic Events Limited ("Rainbow Kids Parties", "RKP", "we", "us" or "our").

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This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or booking, communicate with us, attend an event or otherwise interact with Rainbow Kids Parties.

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We handle personal information in accordance with the Privacy Act 2020 and the New Zealand Information Privacy Principles.

 

Information We Collect

The personal information we collect depends on how you interact with us.

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We may collect information including:

• your name;

• email address;

• telephone number;

• billing or contact address where required;

• company or organisation name and position where relevant;

• event date, time and location;

• booking and service information;

• expected number and approximate ages of participants;

• the birthday child's or other participant's name where provided;

• requested characters, packages or activities;

• information about allergies, dietary requirements, accessibility requirements or other requirements that you choose to provide where relevant to delivering the services;

• communications between you and Rainbow Kids Parties;

• feedback, reviews and complaint information;

• payment and transaction information;

• photographs or videos where applicable and permitted;

• information associated with promotional offers or Booking Credits; and

• other information you choose to provide when communicating with us.

 

You do not have to provide us with personal information unless required by law. However, if information is necessary to process an enquiry, confirm a booking or safely provide a service, we may be unable to provide some or all of the requested services without it.

 

How We Collect Information

We may collect personal information directly from you when you:

• submit an enquiry or booking form;

• request a quote;

• make or manage a booking;

• contact us by email, telephone or another communication channel;

• communicate with our team;

• make a payment;

• attend or participate in an event;

• provide feedback or make a complaint;

• enter a promotion;

• provide photographs, videos or testimonials; or

• otherwise interact with Rainbow Kids Parties.

 

We may also collect information from a person acting on your behalf or from an organisation arranging an event that you are involved with.

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In some circumstances, information may be provided to us by another person, such as an event organiser, parent, guardian, venue, business contact or person making a booking on behalf of others.

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Where required by the Privacy Act 2020, we will take reasonable steps to ensure you are made aware that we have collected your information and the circumstances of that collection.

 

Information About Children

Because Rainbow Kids Parties provides children's entertainment, some information provided to us may relate to children.

 

We aim to collect only information about children that is reasonably necessary to organise or safely provide our services.

 

This may include a child's:

• first name;

• age or approximate age;

• party or character preferences;

• relevant allergy or dietary information;

• accessibility or participation requirements; and

• photographs or videos where appropriate consent has been obtained.

 

Parents, guardians and clients should avoid providing information about a child that is not reasonably necessary for the booking.

 

Where a client provides information about a child, we expect the client to have the authority or another lawful basis to provide that information to us.

 

How We Use Personal Information

We may use personal information to:

• respond to enquiries;

• prepare quotes;

• administer and confirm bookings;

• provide our entertainment and event services;

• allocate and brief entertainers;

• communicate about an event;

• process payments and maintain financial records;

• manage changes, cancellations, refunds and Booking Credits;

• accommodate relevant allergies, dietary requirements or other disclosed requirements;

• provide customer support;

• respond to feedback, complaints or disputes;

• improve our services, packages, training and customer experience;

• maintain appropriate business and accounting records;

• protect the safety and security of clients, guests, entertainers and our business;

• prevent or investigate suspected fraud or misuse;

• comply with legal obligations; and

• send marketing communications where you have consented or where we are otherwise permitted to do so by law.

 

We will not use personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted or required by law.

 

Entertainers and Event Information

We may provide our entertainers, contractors or other personnel with information reasonably necessary to deliver your booking.

 

Depending on the booking, this may include:

• client or event contact name;

• event address;

• contact telephone number;

• event time;

• package and character information;

• participant information relevant to the service;

• relevant allergy, dietary, accessibility or safety information; and

• special instructions necessary for the event.

 

We aim to limit information provided to entertainers to what is reasonably necessary for them to perform their role.

 

Sharing Personal Information

We do not sell personal information.

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We may disclose personal information where reasonably necessary to operate our business or provide our services.

 

This may include disclosure to:

• entertainers and contractors providing the booked services;

• technology, website and hosting providers;

• booking and event-management systems;

• payment providers;

• accounting and financial service providers;

• email and communications providers;

• professional advisers;

• insurers;

• venues or event partners where reasonably necessary; and

• government agencies, regulators, courts or other parties where required or permitted by law.

 

We may also disclose information where reasonably necessary to protect the safety, rights or property of Rainbow Kids Parties, our clients, entertainers or another person, where permitted by law.

 

Service Providers and Overseas Processing

We use third-party technology and service providers to help operate Rainbow Kids Parties.

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Some providers may store or process personal information using systems or servers located outside New Zealand.

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Where personal information is disclosed outside New Zealand, we will handle the disclosure in accordance with the requirements of the Privacy Act 2020, including the requirements relating to overseas disclosure where applicable.

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We may use reputable cloud-based providers whose systems operate across multiple countries.

 

Payments

Payments may be processed through banks, payment processors or other payment service providers.

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Where payment information is entered directly into a third-party payment service, that provider may collect and process the information under its own privacy terms.

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Rainbow Kids Parties does not intentionally retain complete payment-card details where those details are processed directly by an external payment provider.

 

Marketing Communications

We may send you information about Rainbow Kids Parties services, promotions, events or offers where you have consented to receive marketing or where we are otherwise permitted to contact you under New Zealand law.

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You can unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

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Unsubscribing from marketing does not prevent us from sending communications necessary to administer an enquiry, confirmed booking, payment, event or other existing relationship with you.

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We do not sell or provide customer contact lists to third parties for their own independent marketing.

 

Photographs and Videos

Photographs and videos may be taken in connection with Rainbow Kids Parties events.

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Acceptance of our General Terms & Conditions does not by itself constitute consent for Rainbow Kids Parties to use identifiable photographs or videos of children for public marketing purposes.

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Where we wish to use identifiable images or videos of children on our website, social media, advertising or other promotional material, appropriate consent will be obtained.

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Where you voluntarily provide photographs or videos to us and authorise their publication, we may use them for the agreed purpose.

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You may contact us if you have questions or concerns about an image used by Rainbow Kids Parties.

 

Website Information and Cookies

When you use our website, certain technical information may be collected automatically by us or our service providers.

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Depending on the technologies used on our website, this may include information such as:

• IP address;

• browser and device information;

• pages visited;

• approximate location derived from technical information;

• referring website or source; and

• information collected through cookies or similar technologies.

 

This information may be used to operate and secure our website, understand how visitors use it, measure website performance and improve our services.

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Where required, further information about particular cookies or analytics technologies may be provided through our website or cookie settings.

 

Keeping Personal Information Secure

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

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These measures may include appropriate administrative, technical and physical safeguards and limiting access to personal information to people who reasonably require it.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and applicable legal, accounting or record-keeping obligations.

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Different types of information may be retained for different periods.

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When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to our legal obligations.

 

Accessing and Correcting Your Information

Under the Privacy Act 2020, you may have the right to request access to personal information that we hold about you and to request correction of that information.

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If you believe information we hold about you is incorrect or incomplete, please contact us.

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We may need to verify your identity before providing access to personal information.

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There may be circumstances under the Privacy Act where we are permitted to refuse or limit an access request. If this applies, we will deal with the request in accordance with the Act.

 

Information About Other People

If you provide personal information about another person, you should ensure that you are authorised or otherwise lawfully permitted to provide that information.

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Please only provide information that is reasonably necessary for the enquiry, booking or service.

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This is particularly important when providing information about children, allergies, dietary requirements, accessibility needs or other personal circumstances.

 

Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess and respond to the breach in accordance with the Privacy Act 2020.

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Where a breach is notifiable under the Act, we will notify the Office of the Privacy Commissioner and affected individuals as required.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

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The current version will be published on our website with the date it was last updated.

 

Contact Us

If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

 

Privacy Officer
Rainbow Kids Parties
A trading name of Magic Events Limited

 

Please use the contact details published on our website.

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If you are not satisfied with our response to a privacy concern, you may also have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.